Wedding service FAQ'S

Frequently Asked Questions

Do you offer on- location services for special events or just weddings?

Yes, we offer hair and makeup services for any special event you have! We will come to your location any day of the week.


What type of makeup do you use?

We carry a variety of pro and high-end luxury brands. All of the products in our kit are are suitable for sensitive skin.

Have an allergy? Please let us know.

 

Do you offer discounts?

We do not offer any discounts.


Do you offer group discounts for large parties?
No. We do not offer any discounts on groups.


How do I know your artists and stylists are qualified?

All of our artists are professionally trained, licensed, and experienced makeup artists. All

artists on Team Kelly Ford Beauty have been handpicked by Kelly personally. 

 

What is your cancellation policy for makeup trials?

We require a 24-hour notice. If notice is less than 24 hours,we charge a cancellation fee of 50%.

For on-location contracts, all deposits and retainers are non-refundable despite any cancellations.

What is your cancellation policy for wedding services?

We require a 90 day cancellation notice.  Since we have reserved this date for you, and most likely turned down numerous other brides for that date, payment in full is required if less than 90 days notice is provided.  Retainers are non-refundable.

Do you offer facials leading up to my wedding day?

Yes! Please schedule an appointment to come in and let’s discuss your skin care goals

leading up to your wedding day.

 

Are you able to do a variety of skin tones? 

Absolutely! All of our makeup artists are professionally trained and have a makeup kit that can be used on every skin tone. We take this very seriously. We will never tell you to bring your own foundation (unless you have a specific allergy). We got you covered!

 

What can I expect when I book Kelly Ford Beauty?
In order to secure your date a signed contract and retainer is required.  Once those are completed you can breathe easy knowing that you have one less thing to worry about.  

Kelly will send you a few questionnaire's to fill out so we have all the information needed to create your desired look. She will also create a custom hair and/or makeup schedule for your day.  Kelly is a bit of a schedule fanatic! Making sure you and your party are ready to walk down the aisle not a moment later than promised, while never being rushed is a point of pride!  Regardless of which artist/stylist you will be working with on your wedding day, Kelly will always be your first point of communication and prides herself on her quick reply's.   Feel free to reach out at any time, for any reason and she will get back to you typically within the hour or sooner but definitely within 24 hours.


Are you able to cover blemishes/ skin issues?

The simple answer is yes. However, blemishes are often raised skin, and raised skin texture can still be noticeable even with coverage. We can take out the redness and discoloration,but we can’t really “flatten” or change the texture of the skin.

 

Do you work with the LGBTQ Community?

ABSOLUTELY!  We love our LGBTQ+ friends and family!  We would be proud  to be a part of your day!

 

 

Do you have experience with Asian women with monolids?

This is actually one of Kelly's Niche's!  Kelly is one of the only artists in the area who can correctly and expertly create a flawless look! 

 

ON- LOCATION SERVICES & WEDDING QUESTIONS:

 

Do you travel to do makeup out of state?

Yes, we travel and have passports! Please schedule a complimentary phone consultation to discuss options for destination wedding services.

 

Do you charge a travel fee?

Yes, we charge a travel fee of $1.00 per mile for all locations 

 

Who qualifies as an attendant when it comes to your rates?

Attendants are anyone besides the bride. Bridesmaids, mother of the bride, aunts, grandmas, future in-laws, and even guests of the wedding wanting services. Whomever needs makeup service for your wedding day, we'd love to help.

 

What do you charge for destination weddings?

Each wedding is different. We will be happy to give you a custom quote once we know all your details. Schedule a Complimentary Phone Call or Get a Quote.

For all destination weddings, due to safety concerns, we will require an

in-person meeting and a makeup trial.

 

Can I work with you from long distance?

Of course! We work with a lot of clients from outside of the New Hampshire area and even abroad.

Everything can easily be done via email, phone, or Zoom and FaceTime.

 

Do I need to come into the studio to do a contract?

It is not necessary to come into the studio to do a contract; we can do everything via email. But if you feel more comfortable meeting in person, we will be happy to accommodate.

 

Do you have a minimum for on- location services?

Yes, we do have a minimum for all of our on-location services of the bride plus four people or $575 in services for all weddings during peak season.

 

What if I can't meet the minimum? Do you offer just hair and makeup for the bride?

We do offer a bridal package for brides only. No problem. However, it still requires a

minimum monetary amount for us to travel on-location.

If you can’t find guests to fill the "bridesmaid" spots, consider asking a special guest! They love to get their makeup done too!

 

May we use a hair stylist or makeup artist from another service provider for other members of the wedding party?
Yes, we don’t require you to book our team for both services. You can book us for just

makeup, just hair, or both. 

 

How soon do I need to book my wedding makeup and hair?

We can’t hold a date without a contract and retainer. The sooner you know your date, the better.

The team books up to 18 months out and goes quickly.

Once you have secured a venue and date, we advise that you should book hair and makeup right after. We have great photographer recommendations as well, just ask!

 

Do you offer makeup for engagement pictures?
Yes, absolutely! Please Note: Saturday appointments are usually not available during the high season (June-November) due to our on-location wedding services. Let us know and we will do our best to work with your schedule.

 

Do you offer makeup for boudoir photos?
Yes, absolutely! Please Note: Saturday appointments are usually not available during the high season (June-November) due to our on-location wedding services. Let us know and we will do our best to work with your schedule.

 

Do you offer makeup for rehearsal dinner?

Yes, absolutely! Availability may be limited, as we have other weddings on the date of your rehearsal. Please reach out as soon as you're ready to book this service and we'll do our best to accommodate you (and your party)!

 

Where do the makeup and hair trials & in studio appointments take place?

All of our trials & in-studio appointments take place at our studio located in Salem, NH at 264 N. Broadway Suite 106 Salem, NH 03079.

 

Are trials included in the makeup price for the bride?

No. Trials/Previews are not included.

 

How Long Do Makeup Trials Take?

Makeup previews are typically 60-90 minutes long and include a personalized consultation with your makeup artist & hairstylist. We are customizing your entire look.

 

How long do Hair Trials Take?

Hair previews usually take 60-90 minutes long and include a full consultation with your hairstylist.

 

How many looks do I get in a trial?

A preview usually consists of trying one desired look or style and a variation of that look.

If a completely different style/look is desired beyond that, we suggest booking another preview.

We do not require a preview for a booking, but we do strongly recommend them to you.

 

When do you recommend getting a trial done?

Trials can be done either before or after finalizing a booking. 

 

What is the purpose of a trial? Is it required?

The purpose of the trial is for you, the bride, to meet your selected artist/stylist and work with them to find a look that you love for your wedding day. 

Even if you haven’t nailed down your look, it's a good time to discuss looks and styles you like and do not like.

 

Can I do a makeup trial before booking?

Absolutely! If you prefer to do a makeup or hair trial before booking, we suggest coming in as soon as you’re ready, especially since we do not hold dates without a signed contract.

 

What should I bring to my trial?

We suggest you bring a picture of your dress, makeup styles that inspire you, and makeup you don’t like

 

Can I bring a friend to my trial?

Of course! However our studio is busy serving other clients as well, so we ask you to bring no more than one person with you to your trial

 

Can I bring my child with me to my trial? 

While we love kids, they can be distracting during the limited time we have together.

We ask that you enjoy this time for yourself and find a sitter for your precious little ones.

 

How long does it take per person for makeup and hair on the wedding day?

45 minutes per service. The bride usually takes 60 minutes. 

 

Is there anything I need the day of the wedding?

On the wedding day, your makeup artist and hairstylists will bring everything they need to service you at your location. The only thing we need is access to an electrical outlet.

 

Should I make a schedule for my group for the day of the wedding?

No need!  Kelly will make sure to create a schedule and get that over to you to approve.

 

How should my girls and I prepare for the day of?

Everyone should come with a clean face and clean, dry hair. For makeup applications, we ask that everyone not receiving lashes provide their own mascara for sanitary reasons.

 

What mascara do you recommend?

We suggest that everyone use waterproof mascara in black.

 

Are lashes included in my services?

Lashes are only included in the price of the bride.

For attendants, lashes are an additional $20.

 

Can my bridesmaids use your makeup if they’re not using your services? 

We respectfully ask that no one is allowed to touch or use anything in our kit due to infection control protocols and for liability reasons. Thank you for understanding.

 

Why do you request that everyone bring their own mascara? 

Using mascara right out of the tube looks better! Disposable applicators are not our favorite but it's not proper infection control to share mascaras. To be 100% sanitary, we request anyone receiving services to purchase their favorite mascara in waterproof black and have a new tube for us on your wedding day.

 

How can I be assured that my booked artist will show up on my wedding day? 

Upon signing the contract, we guarantee that our artist/stylist will be at your wedding. If there is an extreme emergency, we will send another member of the Kelly Ford Beauty team to perform the services. This hasn’t been an issue thus far, and we will try our absolute hardest to keep it that way. If there is an issue on the wedding day, please call our office immediately at 603-781-9900.

 

Am I responsible for parking fees?

Yes, our clients are responsible for any parking fees. 

 

What if I am dissatisfied with my makeup?

Oh no! We hate to hear that. Honesty is the best policy. If at any time you’re unhappy with your trial, speak up! It won’t hurt our feelings. We will work out a solution to find a look you love. This is your wedding day, we want you to love it!

 

How much is my wedding makeup deposit/retainer?

35% of total contracted services. Balance is due two weeks before your wedding day.

 

Is my deposit/retainer refundable?

No. Your deposit/retainer is non-refundable.

 

What type of payment methods do you accept?

All services are paid via online invoice. We accept all major credit and debit cards.

 

How long will my makeup last?

Using only the highest quality cosmetics, tools and techniques we take extreme pride in saying that your makeup (besides lipstick) will last you the entire night.  We often have brides reach out to us the next morning to say that they all still look great and are heading to brunch!!!

 

What are overtime charges & when are they incurred?

Overtime charges come into effect when the artist/stylist is not done with your bridal party at the contracted “Service End Time” through no fault to the artist/stylist or the amount of time scheduled for them by our staff.

We allot plenty of time for them to do your party. These charges will be incurred if the end time is exceeded at the fault of the client & their guests. For example, if people aren’t ready when our team gets there, if there isn’t a steady flow of people ready to have their makeup/hair done, or if additional people or services are added on the day of.

 

What if I pay for someone (an attendant) on my contract and they back out of services for my wedding day?
If someone backs out of services that are listed on the contract, you will still be responsible to pay the full balance due. 

If someone backs out of services, ask a friend or other family member to take their spot.

 

What if I don’t want lashes is the price different? 

Lashes are included in the price for the bride. If you prefer not to wear lashes,

the price is the same.

 

Do I have to pay you in one sum or can my maids and moms pay individually?

We will send you an invoice to pay online in one lump sum. We also can

include tips/gratuity if you wish.

 

Are you going to stay until after the ceremony in case I cry?

Your time is noted in your wedding contract. If you would like us to stay until after the

ceremony, we can add that service at an additional fee. No problem. Or you can purchase touch-up products for peace of mind (and to take with you on your

honeymoon).

 

Can you get rid of my wrinkles/pores/freckles completely?

We can’t get rid of wrinkles but we do a luxury skin prep service for all clients using Professional Skin Prep Products. This skin prep system reduces the

appearance of fine lines, wrinkles, pores, and dehydration in the skin. It's made for sensitive skin and works for all skin types. We'll also help you choose makeup colors and textures to keep you looking fresh and radiant. Ageless beauty is our specialty

 

Can you do men’s grooming?
Absolutely! Find men’s grooming rates on our list of services here (add download rates link).

 

How can I review your business?
We love reviews. If you’ve used our services, we prefer our reviews on Google.

If for some reason you were not happy with our service, please reach out. We want to be sure we offered you the highest level of service. If we fall short, we need to hear.

 

What's your worst bridezilla story?
We love our brides. We are selective about who we work with, so we don’t have a problem with brides. We had a great time!
 

Can you make me look 20 years younger?
It’s a makeup brush, not a magic wand, however, we do use techniques and products to help you look fresh, radiant and youthful. 

 

Is your makeup waterproof?
Our makeup is water resistant. We use advanced techniques to keep your makeup longwearing, even in the heat and humidity.

 

Can I bring you home with me?
Sure. Can I have my own suite and endless amounts of snacks and breakfast in bed?


C O V I D  F A Q

 

Are you vaccinated? 

Sanitation, or as we call it in the beauty industry, "infection control", is our #1 priority! We believe that being vaccinated is part of basic infection control when working with the public. We are fully vaccinated and follow CDC & local health guidelines.

 

What if you get sick and need to cancel? 

All of our KFB Artists are highly trained by Kelly personally. If an artist gets sick with Covid and can't perform your wedding, we will do everything in our power to send another artist in their place. 

 

What if someone from the party tests positive? 

If someone tests positive from your bridal party, we will refuse services for that person. You're able to substitute another person for makeup in their place. There will be no refunds for attendants who don't get services.

 

What happens if someone in my party tests positive after the event? 

Please let us know as soon as possible so we can put safety protocols in place and do additional testing. We will not knowingly perform services on anyone infected, but also ask that everyone receiving services would disclose if they test positive within 10 days after services.