top of page

Wedding service FAQ'S

Frequently Asked Questions

Do you offer on- location services for special events or just weddings?

Yes, we offer hair and makeup services for any special event you have! We will come to your location any day of the week.

What type of makeup do you use?

We carry a variety of pro and high-end luxury brands. All of the products in our kit are are suitable for sensitive skin.

Have an allergy? Please let us know.


Do you offer discounts?

We do not offer any discounts.


What is your cancellation policy for makeup trials?

We require a 24-hour notice. If notice is less than 24 hours,we charge a cancellation fee of 50%.

For on-location contracts, all deposits and retainers are non-refundable despite any cancellations.

What is your cancellation policy for wedding services?

We require a 90 day cancellation notice.  Since we have reserved this date for you, and most likely turned down numerous other brides for that date, payment in full is required if less than 90 days notice is provided.  Retainers are non-refundable.

Do you offer skincare treatments leading up to my wedding day?

Yes! Please schedule an appointment to come in and let’s discuss your skin care goals

leading up to your wedding day.


What can I expect when I book Kelly Ford Beauty?
In order to secure your date a signed contract and retainer is required.  Once those are completed you can breathe easy knowing that you have one less thing to worry about.  

We will send you a few questionnaire's to fill out so we have all the information needed to create your desired look. We will also create a custom hair and/or makeup schedule for your day. Making sure you and your party are ready to walk down the aisle not a moment later than promised, while never being rushed is what we do!  Feel free to reach out at any time, for any reason and we will get back to you within 24 hours of regular office hours.


Do you work with the LGBTQ Community?

ABSOLUTELY!  We love our LGBTQ+ friends and family!  We would be proud  to be a part of your day!




Do you travel out of state?

Yes, we travel and have passports! Please schedule a complimentary phone consultation to discuss options for destination wedding services.


What do you charge for destination weddings?

Each wedding is different. We will be happy to give you a custom quote once we know all your details. Schedule a Complimentary Phone Call with Kelly or Get a Quote.

For all destination weddings, due to safety concerns, we will require an

in-person meeting and a makeup trial.


Can I work with you from long distance?

Of course! We work with a lot of clients from outside of the New Hampshire area and even abroad.

Everything can easily be done via email, phone, or Zoom and FaceTime.


Do I need to come into the studio to do a contract?

It is not necessary to come into the studio to do a contract; we can do everything via email. But if you feel more comfortable meeting in person, we will be happy to accommodate.


Do you have a minimum for on- location services?

Yes, we do have a minimum of $655 per artist.  This applies to all on-location weddings May - Nov.

What if I can't meet the minimum? 

Consider asking friends and/or other family members to join in the fun of the day!

If you do not meet the minimum $655 per artist, a fee will be added in order to reach the minimum.


Do I have to book your team for both hair and makeup services?

No, we don’t require you to book our team for both services. You can book us for just

makeup, just hair, or both. 


How far in advance should I book my hair/makeup vendor?

We can’t hold a date without a contract and retainer. The sooner you know your date, the better.

The team books up to 24 months out and dates go quickly.

Once you have secured a venue and date, we advise that you should book hair and makeup right after. We have great photographer recommendations as well, just ask!


Do you offer makeup for rehearsal dinner?

Yes, absolutely! Availability may be limited, on the date of your rehearsal. Please reach out as soon as you're ready to book this service and we'll do our best to accommodate you (and your party)!


Where do the makeup and hair trials & in studio appointments take place?

All of our trials & in-studio appointments take place at our studio located in Exeter, NH at 92 Portsmouth Ave Unit 12 Exeter, NH 03833.


Are trials included in the makeup price for the bride?

No. Trials/Previews are not included. Payment for trials is due when services are rendered.


How long do Makeup Trials Take?

Makeup previews are booked for 90 minutes but can take as little as 45 minutes to achieve you desired look.


How long do Hair Trials Take?

Hair previews previews are booked for 90 minutes but can take as little as 45 minutes to achieve you desired look.

How many looks do I get in a trial?

A preview usually consists of trying one desired look or style and a variation of that look.

If a completely different style/look is desired beyond that, we suggest booking another preview.

We do not require a preview for a booking, but we do strongly recommend them to you.


What is the purpose of a trial? Is it required?

The purpose of the trial is for you, the bride, to meet your selected artist/stylist and work with them to find a look that you love for your wedding day. 

Even if you haven’t nailed down your look, it's a good time to discuss looks and styles you like and do not like.


Can I do a trial before booking?

Absolutely! If you prefer to do a makeup or hair trial before booking, we suggest coming in as soon as you’re ready, especially since we do not hold dates without a signed contract and retainer.


Can I bring my child with me to my trial? 

While we love kids, they can be distracting during the limited time we have together.

We ask that you enjoy this time for yourself and find a sitter for your precious little ones.


How long does it take per person for makeup and hair on the wedding day?

45 minutes per service. The bride usually takes 60 minutes. 


Is there anything I need the day of the wedding?

On the wedding day, your makeup artist and hairstylists will bring everything they need to service you at your location. The only things we need are tables to set up on and access to an electrical outlet.


Should I make a schedule for my group for the day of the wedding?

No need!  We will make sure to create a schedule and get that over to you to approve.


How should my girls and I prepare for the day of?

Everyone should come with a clean face and clean, dry hair. 


Are lashes included in my services?

Yes, lashes are included for everyone receiving makeup services.


Can my bridesmaids use your makeup if they’re not using your services? 

We respectfully ask that no one is allowed to touch or use anything in our kit due to infection control protocols and for liability reasons. Thank you for understanding.


How much is my wedding makeup retainer?

35% of total contracted services. Balance is due two weeks prior your wedding day.


Is my retainer refundable?

No. Your retainer is non-refundable and non-transferrable.


How long will my makeup last?

Using only the highest quality cosmetics, tools and techniques we take extreme pride in saying that your makeup (besides lipstick) will last you the entire night.  We often have brides reach out to us the next morning to say that they all still look great and are heading to brunch!!!


What are overtime charges & when are they incurred?

Overtime charges come into effect when the artist/stylist is not done with your bridal party at the contracted “Service End Time” through no fault of the artist/stylist.

We allot plenty of time for each person. These charges will be incurred if the end time is exceeded at the fault of the client & their guests. For example, if people aren’t ready when our team gets there, if there isn’t a steady flow of people ready to have their makeup/hair done, or if additional people or services are added on the day of.


What if I want to decrease the number of services
Once your date is officially booked, all contracted services need to be paid in full.

If someone backs out of services, we suggest that you ask a friend or other family member to take their spot, we hate to have you pay for a spot that no one is using.


Do I have to pay you in one sum or can my maids and moms pay individually?

Payment must be made in one lump sum.

Are you going to stay until after the ceremony incase I cry?

Your time is noted in your wedding contract. If you would like us to stay until after the

ceremony, we can add that service at an additional fee.


Can you do men’s grooming?
Absolutely! Find men’s grooming rates on our list of services.


How can I review your business?
We love reviews. If you’ve used our services, we prefer our reviews on Google and WeddingWire.

If for some reason you were not happy with our service, please reach out. We want to be sure we offered you the highest level of service. If we fall short, we need to hear


Is your makeup waterproof?
Our makeup is water resistant. We use advanced techniques to keep your makeup longwearing, even in the heat and humidity.

C O V I D  F A Q


Are you vaccinated? 

Sanitation, or as we call it in the beauty industry, "infection control", is our #1 priority! We believe that being vaccinated is part of basic infection control when working with the public. We are fully vaccinated and follow CDC & local health guidelines.


What if you get sick and need to cancel? 

All of our KFB Artists are highly trained and can work interchangeably. If an artist gets sick with Covid and can't perform your wedding, we will do everything in our power to send another artist in their place. 


What if someone from the party tests positive? 

If someone tests positive from your bridal party, we will refuse services for that person. You're able to substitute another person for makeup in their place. There will be no refunds for attendants who don't get services.


What happens if someone in my party tests positive after the event? 

Please let us know as soon as possible so we can put safety protocols in place and do additional testing. We will not knowingly perform services on anyone infected, but also ask that everyone receiving services would disclose if they test positive within 7 days after services.

bottom of page